Refund policy

Returns

Due to the medical nature of our test kits, we cannot accept returns. All sales are final unless your order has not yet been prepared. 

• Order Cancellations: 
• If canceled within 24 hours, you will receive a full refund minus a 3% processing fee. 
• After preparation begins, orders cannot be canceled or refunded. 

To Request a Cancellation: Email our customer care team at stephanie.henriques@gutid.com. Refunds are processed within 5–10 days after we receive your request.

 

Retail Purchases 

If you purchased a test kit from a retail store or an authorized clinic or seller, GutID cannot issue refunds or credits. Refunds must be handled directly by the retailer.

 

Damaged or Defective Kits 

If your test kit or its essential components arrive damaged or defective, you may request a free replacement from GutID, provided: 

• You haven’t submitted a sample using the original kit. 
• The kit has not expired. 
• A replacement is available. 

Damage caused by customer error (e.g., incorrect shipping address) does not qualify for a free replacement.